1. Program Definition and Services

Assistive Technology Services in New Mexico provide short-term support to children and adults with intellectual/developmental disabilities and chronic conditions. The program aims to help maintain individuals with disabilities in the community, averting the need for long-term services and supports. Services include:

• In-Home Personal Care: Individual support in the individual/family home or community (Adaptive Communication Device Supply, Environmental Control Unit Setup, Computer Access Aid Provision, Augmentative Communication Tool Configuration, and Specialized Equipment Training)
• Residential Personal Care: Supervision and care in a licensed residential, community-based setting (Mobility Aid and Scooter Fitment, Sensory Alert System Integration, Adaptive Feeding Device Supply, Home Accessibility Component Adjustments, and Device Maintenance and Troubleshooting Tracking)

2. Regulations

The program is governed by the following regulations:

• New Mexico Administrative Code, Title 8, Chapter 314, Part 5 (Developmental Disabilities Home and Community-Based Services Waiver)
• New Mexico Administrative Code, Title 8, Chapter 314, Part 3 (Medically Fragile Home and Community-Based Services Waiver)
• New Mexico Health Care Authority (HCA) Developmental Disabilities Supports Division (DDSD) Waiver Service Standards (Assistive Technology and Personal Support Technology Guidelines)
• The Assistive Technology Act of 1998 (Federal standards regarding tech integration and alternative financing access)

3. Licensing or Certification

Providers must be certified by the New Mexico Health Care Authority (HCA) and the Developmental Disabilities Supports Division (DDSD), following all Home and Community-Based Services (HCBS) requirements. Agencies delivering physical structural integrations, tech modifications, or complex mobility assemblies must also ensure compliance with local electrical, structural, or commercial contracting licenses from the New Mexico Regulation and Licensing Department (RLD).

4. Responsible State Agency

The New Mexico Health Care Authority (HCA), through its Medical Assistance Division and in coordination with the Department of Health (NMDOH) Developmental Disabilities Supports Division (DDSD), is responsible for reviewing applications, assessing product compliance benchmarks, and certifying assistive technology services providers.

5. Application Process

The application process is conducted through the electronic New Mexico Medicaid Provider Enrollment Portal. Providers must submit forms online to initiate the application process after clearing background checks and demonstrating technical capacity to meet state-approved device provisioning, training, and maintenance protocols.

6. Required Documentation

While specific documentation requirements vary based on the target waiver, providers typically need to submit:

• Proof of compliance with state safety, product supply, and technological operational rules
• Agency policies and procedures (including device evaluation workflows, participant safety checks, and tech replacement protocols)
• Staff qualifications, RESNA Assistive Technology Professional (ATP) credentials, and installation technician specialist records
• Proof of general liability, professional technology liability, and property/product inventory insurance

7. Timeline for Approval

The exact timeline for approval fluctuates based on agency capacity. Providers should contact their regional office for detailed information on current processing timeframes.

8. Pre-Application Process

Prospective providers must complete specific foundation tasks before applying. They must establish their business entity with the New Mexico Secretary of State and secure necessary federal identification numbers (such as an EIN and a Type 2 NPI).

9. Pre-Application Training

The state hosts mandatory administrative and compliance training sessions online. Access details are sent to qualified applicants once preliminary paperwork is reviewed.

10. Additional Notes

• Providers must ensure that equipment warehouses, tech configuration spaces, and device demonstration rooms meet all state accessibility and environmental safety guidelines
• In-Home Personal Care (such as device custom calibration or physical user training sessions) must be provided directly by the certified agency's employed personnel
• All technical design specialists, clinical evaluators, and installation technicians must conduct mandatory background clearances in accordance with New Mexico Medicaid and CCHS rules
• Providers must maintain detailed records of face-to-face services, technical assessment reports, device asset serial logs, and individual service plans (ISP) for Medicaid documentation and billing

Why Choose Waiver Consulting Group?

Starting or expanding your Medicaid waiver-funded agency can feel overwhelming, but it doesn't have to be. At Waiver Consulting Group, we simplify the process by guiding you through licensing, compliance, provider enrollment, policies & procedures, and regulatory approvals in any state.

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