1. Program Definition and Services
Case Management Services in Connecticut provide assistance to individuals in accessing and coordinating various community resources and services. Services include:
- Comprehensive assessment of client needs
- Development of individualized service plans
- Coordination of services and resources
- Monitoring and evaluation of service effectiveness
- Advocacy on behalf of clients
2. Regulations
Case Management Services are governed by Sections 17b-342-1 to 17b-342-5 of the Regulations of Connecticut State Agencies
3. Licensing or Certification
Providers must be accessing agencies as defined in section 17b-342-1(b)(1) of the Regulations of Connecticut State Agencies or ALSAs as defined in section 17b-342-1(b)(3)
4. Responsible State Agency
Multiple agencies oversee Case Management Services:
- Department of Social Services (DSS)
- Department of Developmental Services (DDS)
- Department of Mental Health and Addiction Services (DMHAS)
5. Application Process
Individuals can apply through:
- Their DDS case manager
- The DSS Community Options Unit
- Online at www.connect.ct.gov
6. Required Documentation
Applicants should provide:
- Proof of eligibility for specific programs
- Medical records demonstrating the need for services
- Financial information for Medicaid eligibility
- Social Security card
7. Timeline for Approval
Specific timelines vary, but for DDS services, most families are notified of their case manager assignment within two weeks of being determined eligible
8. Pre-Application Process
There is no specific pre-application process mentioned, but individuals should ensure they meet eligibility criteria before applying.
9. Pre-Application Training
No pre-application training is required for recipients of Case Management Services.
10. Additional Notes
- Case managers are typically nurses or social workers
- Services are designed to assist individuals in achieving and maintaining self-sufficiency and independence in the community
- As of February 2025, Connecticut continues to emphasize collaborative practice in case management, including patients, caregivers, and various healthcare professionals
- The Community Support Program (CSP) provides case management services for adults diagnosed with serious mental health disorders
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