Introduction 

Becoming a Medicaid Waiver provider in Delaware involves meeting state-specific requirements, completing a detailed application, and undergoing a review process to ensure compliance with Medicaid regulations. Delaware offers several Home and Community-Based Services (HCBS) waivers that allow providers to deliver care and support to seniors, individuals with disabilities, and those with chronic illnesses in home or community settings. This guide walks you through each stage of the application process for obtaining a Medicaid Waiver provider license in Delaware. 

1. Understand Delaware’s Medicaid Waiver Programs 

Description: Delaware administers multiple Medicaid Waiver programs aimed at providing home and community-based services (HCBS) for specific populations. It is essential to understand the state’s waiver programs and the services they cover to determine which waiver is appropriate for your services. 

Key Medicaid Waiver Programs in Delaware: 

Elderly and Disabled (E&D) Waiver: Provides services to adults aged 18 or older with physical disabilities or seniors who require support to remain in their homes. 

Lifespan Waiver: For individuals with intellectual or developmental disabilities, offering services such as day habilitation, respite care, and residential services. 

Delaware Pathways to Employment Program: Offers services that help young adults with disabilities transition into the workforce. 

Key Steps: 

Research the Waiver Programs: Review Delaware’s Medicaid Waiver programs on the Delaware Division of Medicaid and Medical Assistance (DMMA) website. Understand the target population, covered services, and eligibility criteria for each program. 

Select Services You Plan to Offer: Decide which services your agency will provide, such as personal care, respite care, employment supports, or nursing services. Ensure that your services align with the waiver program’s requirements. 

Tips: Reach out to the Division of Developmental Disabilities Services (DDDS) or the Delaware Division of Medicaid and Medical Assistance (DMMA) to clarify specific waiver programs and requirements. 

2. Meet Delaware’s Provider Eligibility Criteria 

Description: To become a licensed Medicaid Waiver provider in Delaware, your agency must meet the state’s provider eligibility criteria. This includes establishing a legal business structure, ensuring proper staffing, and obtaining liability insurance. 

Key Steps: 

Establish a Legal Business Entity: Register your business with the Delaware Department of State. Choose a legal structure (LLC, corporation, or sole proprietorship) and ensure you have a Taxpayer Identification Number (TIN) or Employer Identification Number (EIN) from the IRS. 

Obtain Liability Insurance: Delaware requires Medicaid Waiver providers to carry general and professional liability insurance. Ensure that your insurance coverage meets the minimum requirements established by DMMA. 

Ensure Staffing Requirements: Your staff must meet specific qualifications based on the services you will provide. This includes: 

Licensed Clinical Staff: Nurses or therapists must have valid Delaware licenses. 

Direct Care Staff: Home health aides or personal care aides must have appropriate certifications, such as Certified Nursing Assistant (CNA) credentials. 

CPR and First Aid Certification: Staff providing direct care must have up-to-date CPR and First Aid certifications. 

Background Checks: Delaware mandates criminal background checks for all employees working directly with Medicaid Waiver recipients, especially vulnerable populations like seniors or individuals with disabilities. 

Tips: Delaware also requires child and adult abuse registry checks for direct care providers. Ensure these are completed as part of the hiring process. 

3. Complete the Medicaid Provider Enrollment Application 

Description: Delaware requires Medicaid Waiver providers to complete a detailed provider enrollment application through the Delaware Medical Assistance Program (DMAP) portal. The application collects essential information about your agency, services, staff qualifications, and documentation. 

Key Steps: 

Access the Application: Visit the Delaware Medical Assistance Program (DMAP) Provider Enrollment Portal and create an account. You will find the Medicaid Waiver provider application specific to the waiver programs you are applying for. 

Prepare Documentation: You will need to gather and submit a variety of documents, including: 

• Proof of business registration (e.g., Articles of Incorporation or LLC formation). 

• Liability insurance certificates. 

• Staff credentials, including licenses and certifications. 

• Background check results and abuse registry clearances for staff. 

• A completed IRS W-9 form for tax purposes. 

Develop Policies and Procedures: Delaware requires providers to submit agency-specific policies and procedures. These must cover: 

Client Assessment and Service Delivery: How you will assess client needs and deliver services based on the care plan. 

Documentation and Recordkeeping: Procedures for maintaining accurate service logs, care plans, and billing records. 

Incident Reporting: A clear process for reporting client incidents or complaints. 

Emergency Preparedness: Policies for handling emergencies and ensuring client safety. 

Submit the Application: Once the application is complete and you have gathered all necessary documents, submit the application through the DMAP portal. 

Tips: Double-check that all sections of the application are completed accurately. Missing or incomplete information can delay the approval process. 

4. Pass the Delaware Provider Certification Review 

Description: Once you submit your application, the Delaware Division of Medicaid and Medical Assistance (DMMA) will review your submission to ensure that your agency meets all eligibility requirements. This review includes a desk audit of your documentation and, in some cases, a site visit to verify compliance. 

Key Steps: 

Respond to Documentation Requests: During the review process, DMMA may request additional documentation or clarification. Respond promptly to any inquiries or additional documentation requests to avoid delays. 

Prepare for a Site Visit: If required, DMMA may conduct an on-site visit to verify that your facility (if applicable) complies with state health and safety regulations. They will check for: 

Accessibility: Ensure your facility is ADA-compliant and accessible to individuals with disabilities. 

Safety: Confirm that fire alarms, emergency exits, and first aid kits are in place, and that the facility is clean and well-maintained. 

Client Records: Demonstrate that you have secure and confidential recordkeeping systems for client files, including service logs and care plans. 

Complete Any Required Corrective Actions: If the DMMA identifies deficiencies during the review or site visit, you may be required to complete corrective actions before final approval is granted. 

Tips: Conduct a self-assessment using DMMA’s inspection guidelines to ensure your facility and operations are ready for a site visit. 

5. Receive Medicaid Provider Number and Certification 

Description: Once DMMA has completed its review and determined that your agency meets all requirements, you will be approved as a Medicaid Waiver provider. You will receive your Medicaid Provider Identification Number (PID), which is necessary for submitting claims for reimbursement. 

Key Steps: 

Receive Provider Identification Number: After approval, you will be issued a Medicaid Provider Identification Number (PID) or National Provider Identifier (NPI), which will allow you to submit claims for Medicaid reimbursement. 

Complete Provider Training (If Required): Delaware may require new Medicaid Waiver providers to attend a training session on Medicaid billing, compliance, and service delivery requirements. 

Enroll in Medicaid Billing Systems: Set up your agency in Delaware’s Medicaid billing system. This includes registering for electronic claims submission through the DMAP system. 

Tips: Keep your PID and certification records readily accessible, as they will be needed for audits, billing, and service verification. 

6. Begin Providing Services and Ensure Ongoing Compliance 

Description: Once you are officially licensed and certified, you can begin providing Medicaid Waiver services to eligible clients. Ongoing compliance with Delaware Medicaid regulations is critical to maintaining your provider status and avoiding penalties. 

Key Steps: 

Implement Your Service Delivery Process: Begin delivering services as outlined in your policies and procedures. Ensure that client assessments, care plans, and service logs are completed accurately and on time. 

Submit Medicaid Claims for Reimbursement: Use DMAP’s electronic claims system to submit claims for the services you provide. Ensure that all claims are supported by proper documentation, such as service logs and client care records. 

Maintain Compliance with State Requirements: Stay compliant by: 

• Keeping staff certifications and training current. 

• Submitting financial and operational reports as required by DMMA. 

• Preparing for periodic audits or site visits by DMMA. 

Conduct Internal Audits: Regularly audit your documentation, billing, and service delivery processes to ensure continued compliance with Delaware Medicaid regulations. 

Tips: Implement a compliance checklist and internal review process to ensure that your agency consistently meets state and Medicaid Waiver requirements.