ENHANCING INDEPENDENCE THROUGH TECHNOLOGICAL INNOVATION AND SUPPORT
Assistive Technology Services in New Hampshire provide adaptive tools and equipment to help individuals with disabilities or mobility challenges live independently. These services focus on evaluating needs, selecting devices, and providing training to maximize functionality and quality of life. Assistive Technology Services are authorized under New Hampshire Medicaid Home and Community-Based Services (HCBS) Waiver programs.
1. GOVERNING AGENCIES
Agency: New Hampshire Department of Health and Human Services (DHHS)
Role: Administers Medicaid waiver funding for Assistive Technology Services and manages provider enrollment, service authorization, and reimbursement
Agency: Bureau of Elderly and Adult Services (BEAS)
Role: Ensures quality standards, service delivery, and compliance for Assistive Technology Services under HCBS waiver programs
Agency: Centers for Medicare & Medicaid Services (CMS)
Role: Provides federal oversight ensuring Medicaid-funded Assistive Technology Services meet HCBS quality, person-centered planning, and participant protection standards
2. ASSISTIVE TECHNOLOGY SERVICES OVERVIEW
Assistive Technology Services enhance daily living by offering devices and tools that support physical, sensory, or cognitive impairments.
Approved providers may deliver:
- Needs Assessment: Evaluating individual requirements for adaptive devices
- Device Selection: Recommending tools such as mobility aids, communication devices, or adaptive household equipment
- Installation and Setup: Setting up devices in the home or community setting
- User Training: Educating individuals and caregivers on the proper use and maintenance of assistive technology
- Device Maintenance: Providing ongoing support, repair, and technical assistance
- Adaptive Communication Devices: Speech-generating devices, hearing aids, and visual aids
- Environmental Controls: Home automation solutions for accessibility and safety
All services are provided according to the Individualized Service Plan (ISP) to meet the participant’s specific needs.
3. LICENSING & PROVIDER APPROVAL REQUIREMENTS
Prerequisites:
- Register the business entity with the New Hampshire Secretary of State
- Obtain EIN from the IRS and NPI (Type 2)
- Enroll as a Medicaid Waiver Assistive Technology provider via the New Hampshire Medicaid Provider Enrollment Portal
- Obtain any required certification for device installation and technical support
- Maintain general liability and professional liability insurance
- Develop policies for equipment assessment, installation, and safety management
- Ensure staff meet background checks, health screenings, and technical training requirements
4. NEW HAMPSHIRE PROVIDER ENROLLMENT PROCESS
Initial Interest and Application:
- Complete the Provider Enrollment Application through the New Hampshire Medicaid Provider Enrollment Portal for Assistive Technology Services under HCBS waivers
Application and Documentation Submission:
- Submit Articles of Incorporation, proof of EIN/NPI, insurance certificates, professional certifications, and policy manuals
Program Readiness Review:
- DHHS and BEAS evaluate provider readiness, including safety protocols, installation procedures, and staff qualifications
Approval & Medicaid Enrollment:
- Upon approval, providers are authorized to bill Medicaid for Assistive Technology Services using designated billing codes
5. REQUIRED DOCUMENTATION
- Articles of Incorporation or Business License (New Hampshire Secretary of State)
- IRS EIN confirmation
- NPI confirmation
- Professional certifications (e.g., Assistive Technology Professional (ATP))
- Proof of general and professional liability insurance
Assistive Technology Services Policy & Procedure Manual including:
- Needs assessment, device selection, and installation protocols
- Maintenance, troubleshooting, and user training procedures
- Staff credentialing, background checks, and ongoing training records
- HIPAA compliance, client rights, and grievance handling
- Documentation standards for device usage tracking and Medicaid billing
- Safety protocols, emergency response, and maintenance schedules
- Quality assurance and compliance monitoring
6. STAFFING REQUIREMENTS
Role: Assistive Technology Program Director
Requirements: Bachelor’s degree in rehabilitation technology, healthcare administration, or related field; certification as an Assistive Technology Professional (ATP) preferred.
Role: Assistive Technology Specialists
Requirements: Certification in assistive technology assessment and device implementation; experience with mobility aids and adaptive devices; background clearance.
Role: Support Technicians
Requirements: Technical training in device setup and repair; experience in customer support and maintenance services.
All staff must complete:
- Training in adaptive equipment installation and client safety
- HIPAA compliance and client rights education
- Ongoing professional development and technical certification updates
- Annual competency evaluations and safety protocol refreshers
7. MEDICAID WAIVER PROGRAMS
Assistive Technology Services are available under the following New Hampshire Medicaid Waivers:
- Choices for Independence (CFI) Waiver
- Developmental Disabilities (DD) Waiver
- Acquired Brain Disorder (ABD) Waiver
- In-Home Support (IHS) Waiver for Children
- Home and Community-Based Services (HCBS) Waiver
Services may include:
- Installation of mobility aids (e.g., wheelchairs, walkers, transfer devices)
- Adaptive communication devices for speech, hearing, or vision impairments
- Smart home adaptations for safety and accessibility
- Technology training for individuals and caregivers
- Equipment maintenance and repair services
8. TIMELINE TO LAUNCH
Phase: Business Formation and Compliance Preparation
Timeline: 1–2 months
Phase: Staff Hiring, Credentialing, and Program Development
Timeline: 2–3 months
Phase: New Hampshire Medicaid Provider Enrollment and Readiness Review
Timeline: 60–90 days
Phase: Medicaid Billing Setup and Assistive Technology Service Launch
Timeline: 30–45 days
9. CONTACT INFORMATION
New Hampshire Department of Health and Human Services (DHHS)
Website: https://www.dhhs.nh.gov/
Bureau of Elderly and Adult Services (BEAS)
Website: https://www.dhhs.nh.gov/programs-services/aging-and-adult-support
New Hampshire Medicaid Provider Enrollment Portal
Website: https://nhmmis.nh.gov/
Centers for Medicare & Medicaid Services (CMS)
Website: https://www.cms.gov/
10. SCOPE OF WORK
- Business registration, Medicaid enrollment, and licensing support
- Policy manual development for adaptive equipment planning and safety management
- Staff credentialing, training program templates, and technical guidance
- Medicaid billing setup and audit-prepared financial management
- Branding, website development, and client engagement strategies
- Quality assurance systems for device safety, user satisfaction, and compliance
- Collaboration with healthcare providers and community organizations for referrals
WAIVER CONSULTING GROUP’S START-UP ASSISTANCE SERVICE — NEW HAMPSHIRE ASSISTIVE TECHNOLOGY SERVICES PROVIDER
We support agencies in launching Medicaid-compliant Assistive Technology Services in New Hampshire.
To get started, click the link to request portal access