Home Care Technology Services in Michigan are designed to support individuals with disabilities, older adults, and those with chronic conditions by integrating technology into daily care. These services are authorized under the Michigan Home and Community-Based Services (HCBS) Medicaid Waivers and must follow protocols set by the Michigan Department of Health and Human Services (MDHHS).

1. GOVERNING AGENCIES

Agency: Michigan Department of Health and Human Services (MDHHS)
Role: Oversees provider enrollment, service authorization, and Medicaid compliance

Agency: Michigan Medicaid Agency
Role: Handles Medicaid provider enrollment and reimbursement for Home Care Technology Services

Agency: Centers for Medicare & Medicaid Services (CMS)
Role: Provides federal oversight and ensures compliance with HCBS waiver rules

2. SERVICE OVERVIEW

Home Care Technology Services provide individuals with access to technology that supports their independence and safety within their homes. These services include the installation, maintenance, and support of devices and systems tailored to the individual’s needs.

Approved providers may deliver:

• Installation of smart home systems for safety and accessibility
• Personal monitoring devices and alert systems
• Remote health monitoring and telehealth integration
• User training on device operation and troubleshooting
• Routine maintenance and technical support
• Documentation of service effectiveness and client satisfaction

3. LICENSING & PROVIDER APPROVAL REQUIREMENTS

Prerequisites:

• Register business with the Michigan Department of Licensing and Regulatory Affairs (LARA)
• Obtain EIN from the IRS and NPI (Type 2)
• Maintain a physical office or service location in Michigan
• Demonstrate technical expertise in smart home technology and assistive devices
• Hire staff trained in technology installation, maintenance, and client education
• Develop protocols for device monitoring and client support

4. PROVIDER ENROLLMENT PROCESS

Initial Interest and Application:

• Request the Home Care Technology Provider Application Packet from MDHHS
• Submit a business plan detailing technology integration, maintenance, and client training protocols
• Include policies for safety management, device calibration, and data privacy

Background & Credentialing:

• Background checks for staff involved in technology installation or client interaction
• Verification of technical skills related to home care technology setup and monitoring
• Proof of ongoing training in safety and technology updates

Program Readiness Review:

• Demonstrate readiness to install, maintain, and troubleshoot home care technology devices
• Establish protocols for rapid response and technical support during device malfunctions

5. REQUIRED DOCUMENTATION

• Articles of Incorporation or LLC Certificate
• IRS EIN Letter
• NPI confirmation
• Lease or proof of office location in Michigan

MDHHS-Compliant Policy & Procedure Manual including:

• Installation and maintenance protocols for home care technology
• User training and support procedures
• Data security and privacy guidelines
• Financial tracking and client service logs

6. STAFFING REQUIREMENTS

Role: Technology Program Manager
Requirements: Experience in home automation, healthcare technology, or IT management

Role: Installation Technician
Requirements: Technical skills in device installation, maintenance, and user support

Role: Customer Support Specialist
Requirements: Experience in client education and technical troubleshooting

All staff must complete

• MDHHS orientation and HCBS Waiver training
• Annual training on device maintenance, safety, and customer support
• Confidentiality, ethics, and client rights training

7. MEDICAID WAIVER SERVICES

Michigan Medicaid Waivers that authorize Home Care Technology Services include:

• MI Choice Waiver
• Habilitation Supports Waiver
• Children’s Waiver Program

Approved providers may deliver:

• Installation and maintenance of smart home systems
• Remote health monitoring support
• User training and ongoing technical assistance

8. TIMELINE TO LAUNCH

Phase: Business Formation
Timeline: 0–1 week

Phase: MDHHS Application Review
Timeline: 60–90 days

Phase: Device Procurement and Technician Training
Timeline: 30–60 days

Phase: Medicaid Enrollment
Timeline: 60–90 days

9. CONTACT INFORMATION

Michigan Department of Health and Human Services (MDHHS) – Division of Long-Term Care Services
Email: ltcprovider@michigan.gov
Phone: (517) 335-1980
Website: https://www.michigan.gov/mdhhs

Michigan Medicaid Agency – Waiver Services
Website: https://www.michigan.gov/mdhhs (shared portal with MDHHS)

10. SCOPE OF WORK

• Business formation (LLC, EIN, NPI)
• MDHHS provider application and compliance guidance
• Policy & Procedure Manual development
• Technology setup and user training protocols
• Medicaid enrollment and billing setup
• Website, domain, and email setup
• Client admission packet
• Marketing and advertising materials
• Operational training
• Compliance and regulatory support
• Quality assurance programs
• Marketing and client acquisition strategies